It reaches a person
Messages are read by the team that runs the site, not sorted by a bot. We aim to answer within two working days, and a safety report is looked at sooner than that.
Account problems, safety reports, data requests or press — it all comes to the same small team, and we answer it. If it is urgent, please telephone rather than use the form.
Messages are read by the team that runs the site, not sorted by a bot. We aim to answer within two working days, and a safety report is looked at sooner than that.
Your message and our reply are kept for as long as it takes to resolve the issue, and then for a further period in case it comes up again. The privacy policy gives the actual periods.
Nobody at riblinked will ever ask you for your password, and we will not ask you to confirm a payment by email. If a message claims to be from us and asks for either, it is not from us.